Common Challenges in Dental Billing Statements


 Dues payable for services rendered to a patient are not an ideal scenario for a dental practice. Payments from patients too must come on time to keep the cash flows going. For a dental practice, dental patient statement services outsourced to a professional agency or managed in-house are vital for cash flows. A dental practice expects a patient to pay the expected amount in full on the day of the appointment or before.

However, that rarely happens as the practice needs to send claims to the insurance companies to pay their portions of the treatment offered to patients while the patient also waits to receive treatment and then pays when the job is done.
In many cases, there is a bit of inertia among patients to make payments and a consistent approach is needed to receive dues owed to the practice. Once a practice has sent the initial two or three invoices and no response has been received, the dental team needs to follow up and carefully increase the frequency of reminders.

At times, it can be a delicate situation as the practice cannot be very demanding and confront the patient on payable dues as it can turn the patient relationship sour. However, it is possible that once the dues are built, they might not visit the practice again. 

A practice can enhance the possibility of patients paying bills preferably immediately after the procedure is complete and the EOB has been received.

The practice can make use of dental patient statements as a tool to inform patients about dues and follow it up with a message or a phone reminder. With billing statements, there are challenges and the practice must navigate all of them successfully and make them work in its favor.


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